Keivan M.E

Fähigkeiten und Kenntnisse

Abaqus
ANSYS
AutoCAD
C++
Computational Fluid Dynamics (CFD)
German
Computer-Aided Design (CAD)
LaTeX
Construction Management
Microsoft Excel
Dashboard Building
Microsoft Office
Data Analysis
Quality Control
Microsoft Word
English
Quality Management
Performance Management
Staff Scheduling
Finite Element Analysis
Project Estimation
Strategic Planning
Project Management
Team Leadership
Team Management
Python
Quality Assurance

Werdegang

Berufserfahrung von Keivan M.E

  • Bis heute 4 Jahre und 1 Monat, seit Aug. 2022

    Site Quality Manager

    TELUS International

    • Implement clear overall quality strategies with scalable processes/tools/systems that enable resource efficient monitoring of decisions and accuracy to ensure program standards are met on a weekly basis and a continuous positive trend line • Manage and mentor quality team managers as well as cross-functional teams responsible for various workflows, quality channels and stakeholders • Assess and prioritize key issues affecting teams across all decision paths • Quantify business cases and engage cross-funct

  • 1 Jahr und 11 Monate, Sep. 2020 - Juli 2022

    Quality Team Manager

    TELUS International

    • Managing the quality of trust & safety and content moderation • Managing the performance of quality auditors and analysts • Implement a standard documentation strategy that ensures qualitative and quantitative metrics for the success of each activity are defined • Investigate and define clear business problems and prioritize solutions using data-driven analytics • Sharing critical feedback and best practices with internal cross functional departments and the client • Change-management strategies for smoo

  • 2 Jahre und 6 Monate, März 2018 - Aug. 2020

    Quality Analyst

    TELUS International

    • Coaching, supporting, and training content moderators utilizing audit tools and systems • Monitor market accuracy and performance by regular review and audit of the tasks performed by content moderators in real-time sequence • Resolve ambiguities and confusions in contents and policies, and guide content moderators through sharing clarifications, coaching sessions, policy refreshers and recaps, and tests • Proactively monitoring and raising trends and viral content as well as gaps and overlaps in policies

  • 6 Monate, Sep. 2017 - Feb. 2018

    Content Moderator

    TELUS International

    • Managing online content; ensuring and maintaining quality standards in accordance with guidelines. • Proactively analyzing and reporting new trends and viral malicious content to PTQ team; ensuring the safety of users and the platform • Work closely with experts and auditors to discuss and clarify possible content and policy ambiguities

  • 1 Jahr und 2 Monate, März 2013 - Apr. 2014

    Student Assistant in Civil Engineering Department

    University of Duisburg-Essen

    Development and implementation of LUA programs to automatically generate images in lecture notes written in LaTeX

  • 1 Jahr und 11 Monate, Okt. 2009 - Aug. 2011

    Technical Manager

    Tehran Road Construction & Recycling Co.

    ︎ Overseeing the management of employees, engineers, and coordinating with various cross-functional departments. ︎ Supervising material quality and monitoring project progress. ︎ Preparing and presenting technical and financial reports for the CEO and clients. ︎ Conducting detailed cost estimation and analysis for road construction projects.

  • 1 Jahr und 6 Monate, Apr. 2008 - Sep. 2009

    Civil Engineer and Construction Manager

    Parsua Rah Development & Construction Co.

    • Technical & financial reports preparation and presentation • Detailed cost estimation and analysis of the projects • Construction management in reinforcing and renovating of a steel structure building (had an area of 2500 square meters) • Construction management of a steel structure mosque (had an area of 550 square meters)

Ausbildung von Keivan M.E

  • 2012 - 2016

    Master of Science

    University of Duisburg-Essen

    Master's thesis: „Numerical Investigation of Compressible, Transonic flow field in a Critical Flow Venturi Nozzle“

  • 2003 - 2008

    Bachelor of Engineering

    Iran University of Science and Technology

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