Kelly Henson

- Promoted our Brand through quality service delivery - Time and territory management of our 300+ clients and growing account base of $300,000 monthly revenue - Ensured contract compliance and creating customer satisfaction plans - Developed the franchisee channel by supporting and identifying talent that will help increase revenues and enhance our brand - Accurately and thoroughly managed the updating of records in the ACT Database

- Effectively managed a 2.1-million-dollar budget with a $52,000 surplus in 2019. - Managed a team of fifteen employees. - Consulted and collaborated with team members to make sure programs are superior. - Spoke with community organizations to boost outreach and highlight programs successes. - Followed quality standards and procedures to minimize errors and maximize customer satisfaction. - Developed standard operating procedures and document workflows for current and future process steps.