Kern Fowler

Led the global GitHub Copilot pilot, building a data-driven ROI case for a 500+ developer rollout. Assumed platform governance for Azure DevOps and GitHub (3000+ users) during a critical transition. Architected automated database commissioning pipelines via GitHub and VBA, targeting the elimination of 70+ manual administrative tickets per month. Applied a product mindset to Infrastructure as Code (IaC) for scalability and security in a highly regulated environment.

Acted as Technical Lead for global B2B e-procurement integrations, mapping complex Purchase Order data flows for Tier-1 aftermarket customers. Stepped in as interim Scrum Master, aligning the "Product Trio" for high-velocity delivery. Developed custom Power BI dashboards to translate customer feedback into technical backlog priorities, increasing CSAT scores. Translated complex requirements into refined user stories for seamless Salesforce and SAP integration.

Acted as Technical Product Owner for a global dashboard strategy within a 23,000-user digital transformation project, managing developers and providing L3 support. Facilitated refinement sessions across 5 global regions (AME, LATAM, MED, NCE, APAC) to harmonise divergent needs. Achieved Salesforce Certified Administrator in 14 days. Built the technical business case for Salesforce CRM Analytics, leading to enterprise procurement.

Generated £3M+ in profit margin by leveraging client relationships to capture out-of-contract aftermarket sales, including a £1M+ competitor turbine blade replacements operation. Managed mission-critical hardware replacements, ensuring zero customer downtime. Performed daily contract reviews to differentiate between service coverage and billable opportunities, maximising revenue. Led recurring customer status calls and managed site induction planning.