Kevin Halbich

Responsible for documenting, optimizing, and governing HR processes in line with ISO 9001:2015. Supporting customer and certification audits and coordinating with internal and external stakeholders. Maintaining HR process maps with BIC Process Design (BPMN 2.0). Driving digital HR transformation through standardization, compliance, and efficiency across the employee life cycle.

Responsible for written correspondence and claims verification in the vacation and pension schemes. Ensured compliance with internal process and documentation standards. Contributed to maintaining service quality and efficient communication between claimants and internal departments.

Supported the customer service team with responsibility for data accuracy and key metrics. Processed customer claims and correspondence independently, ensuring timely and compliant handling. Improved documentation workflows and digital procedures while analyzing case data and performance trends. Developed a structured, solution-oriented mindset that grew into a focus on HR process and quality management.

Supported the customer service and claims team in processing vacation and pension entitlements for insured employees. Managed documentation and claim verification according to internal standards. Collaborated with senior case handlers to understand process and legal requirements. Ensured accuracy and service quality during high-volume periods, gaining early experience in structured workflows and compliance.

Supported the Store Manager in daily operations and process optimization. Managed digital customer service during the COVID-19 period, ensuring seamless communication and service continuity. Assisted with inventory, reporting, and workflow coordination. Gained hands-on experience in process improvement and customer experience design, building the foundation for later specialization in HR process and quality management.

Responsible for store operations, team leadership, and sales performance in a high-volume retail environment. Implemented and optimized processes for inventory, sales flow, and customer experience to boost efficiency and satisfaction. Planned customer events and product launches, managed recruiting and training, and monitored KPIs to drive continuous improvement in service quality and operational performance.

Schwerpunkt: Wirtschaft