Kirti

Leading a team of 100, ensuring efficient operations, handling 30K-40K pickups & 10K-15K returns daily. Maintain key trackers (Time Slot, CP Breach, BRSNR, Geo Fake, OTC, NPS). Manage communications, emails & seller queries. Proficient in ERP, Migration, Bifrost & seller portals. Drive key metrics for Delhi NCR, conduct daily Google Meet sessions, and optimize resource allocation. Strategize fleet management & execute operations based on load. Conduct huddles to motivate the team.

Managed a 150,000 sqft warehouse, leading 250 employees to handle 70K-80K returns. Ensured timely RTO connections, resolved escalations, and managed critical emails. Proficient in warehouse ops, RPC Dashboard, and HQ systems. Skilled in client interactions, seller support, and vendor coordination. Conducted team meetings to boost morale and reduce attrition. Oversaw recovery processes, maintained CPS within budget, and ensured efficient fleet management for profitability.

Managed key daily trackers (CP Breach, BRSNR Code Red, Geo Fake, FM MRD, NPS) and optimized hub and last-mile operations. Built strong seller relations, resolving queries promptly. Improved CSAT, GEO Fake, Conversion 11*11, and NPS metrics. Proficient in CPD, LM MRD, ERP, and migration systems. Verified high-value shipments, coordinated with the main hub, handled reverse pickups, and ensured timely trip sheet closures.