Kiyoka Onishi

- Responsible for customers in South Korea and Japan; preparing and conducting customer visits with multinationals like Japan Tabacco and Phillip Morris - Identified current and future customer service requirements by establishing personal rapport with actual customers to understand service requirements - Provided product and technical information by working closely with the technical center - Resolved customer complaints by investigating problems; developing solutions; preparing reports

- Managed telephone & database marketing projects - Conducted market research, targeting to specific industries: high technology, biotechnology, manufacturing, and education - Created and maintained company website to maximize web traffic and sales - Provided marketing & administrative support to the Director of Sales & Marketing and the Company President

- Managed the design and launched the packaging for new retail product, working closely with various vendors: graphic designers, printers, packaging & labeling - Participated in tradeshows and seminars to promote, network & encourage sales - Telephone or cold calls to clients/prospects with good telephone etiquette - Chaired business meetings/presentations utilizing Power Point - Assisted in completing the corporate business plan and marketing plan

Business Administration, Financial Accounting, Managerial Economics, International Sales, Strategic Management, Managerial Accounting, International Marketing, Leadership, Research Skills, Selected Topics in Financial Theory and Practice, Advanced Seminar in Business Development

Fundamentals of Business, Intro to Marketing, Organizational Behavior, Small Business Essentials, Microecon, Principles of Accounting, Business Math, Business Statistics, Consumer Behaviour, Sales and Selling, Marketing Research, E-Marketing, International Marketing, Marketing Management 1&2