Klaus-Reiner Münch

Premium

Owner, Managing Partner, Senior Advisor, Business Consultant, RESULTAT Münch Consulting

Nürnberg, Germany

Skills

Business Development & Change Management
Sales & Customer Management
Mitarbeiterführung
Erfahrung und Knowhow zu: Customer Care
Prozesse
Prozessmanagement
Business Development
Projektmanagement
Vertrieb
Telesales
Telemarketing
Marketing
Social Media
Bestandskundenmanagement
CRM
Qualitätsmanagement
Call Center Betrieb
Leitung von operativen Einheiten
Operations
Consulting
Standortleitung
Vertragsmanagement
Dienstleistersteuerung
Telekommunikation
Energieversorgung
Fulfillment
Logistik
Finanzdienstleistung
Bank
Debitorenmanagement
Handel
Frozen Food
Risikomanagement
PR
BPO
Business Process Outsourcing
Recruiting
Active Sourcing
HR
HR-Prozesse
Sales
QM
MIS
Customer Management
Inbound
outbound
Balanced Scorecard
B2B
Key Account Management
Assessment Center
Türkei
Istanbul
Touristik
Airline-Branche
Travel
Geschäftsführung

Timeline

Professional experience for Klaus-Reiner Münch

  • Current 8 months, since Mar 2021

    Lehrbeauftragter

    Steinbeis Akademie - Transfer Institut für Business Management and Innovation

  • Current 1 year and 4 months, since Jul 2020

    Senior Advisory Board Member

    DYADIC GmbH

  • Current 1 year and 4 months, since Jul 2020

    Partner und Trainer

    kontaktwerkstatt GbR

  • Current 14 years and 3 months, since Aug 2007

    Managing Partner, Senior Advisor, Business Consultant

    RESULTAT Münch Consulting

  • 2 years, May 2018 - Apr 2020

    Geschäftsbereichsleiter / Vice President Fulfillment

    Schmetterling International GmbH & Co. KG

  • 1 year and 4 months, Jan 2017 - Apr 2018

    Managing Director / Geschäftsführer

    Lufthansa InTouch Istanbul

  • 1 year and 5 months, Aug 2015 - Dec 2016

    Geschäftsleitung

    Perim GmbH, Nürnberg

  • 11 years and 7 months, Jun 2005 - Dec 2016

    Vorstand

    CQN, Customer Quality Network, Nürnberg

  • 2 years and 5 months, Mar 2013 - Jul 2015

    Director National Telesales & Customer Management

    Nestlé Deutschland AG

  • 2 years and 4 months, Nov 2010 - Feb 2013

    Bereichsleiter Vertrieb, Marketing, PR

    Baur Fulfillment Solutions GmbH / OTTO Group, Burgkunstadt / Hamburg

  • 1 year and 10 months, Jan 2009 - Oct 2010

    Leiter Vertrieb und Key Accounts

    KundenProfi Gesellschaft für Kundenmanagement mbH, Bamberg

  • 1 year, Jan 2008 - Dec 2008

    Projektleiter Customer Mgt . und Sales

    Team Bank, Nürnberg

  • 2 years and 9 months, Apr 2005 - Dec 2007

    Geschäftsbereichsleiter

    defacto Gruppe, Erlangen

  • 7 years, May 1998 - Apr 2005

    Leiter Customer Service / Risk Management

    O2 Telefonica Germany, Nürnberg/München

  • 4 years and 9 months, Aug 1993 - Apr 1998

    Manager Customer Service, Call Center

    D2 Vodafone, Düsseldorf / Ratingen

  • 10 years and 6 months, Feb 1983 - Jul 1993

    Director Accounts Control / Financial Risk Management

    American Express, Frankfurt / Brighton UK

  • Bankkaufmann, Analyst Auslandsabteilung/Außenhandelsfinanzierung

    Deutsche Bank, Bank Akademie, Frankfurt

Educational background for Klaus-Reiner Münch

  • Bankwesen

    Bank Akademie Deutsche Bank Frankfurt

Languages

  • German

    First language

  • English

    Fluent

  • French

    Basic

  • Spanish

    Basic

Wants

Consulting
Change Management
Customer Mangement
Marketing
Customer Service
Interims Management
Prozess-Management
Partner
HR Services

Interests

Reisen
Kunst
Musik
Film
Sport (Fußball
Tennis
Badminton
Tischtennis
Golf)
Philosophie und Geschichte

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