Kona Ke

Explore and develop Revenue Management & Distribution Channels plus Sales & Marketing function of Howard Johnson International (China) - Wyndham Worldwide, 30 over operation hotels & resorts across Greater China. Revenue Management, Pricing Strategies audit and implementation, performance analysis, improve on MPI, ARI and RGI within competitive set for each property. Travel distribution technology integration, includes but not limited to CRS,PMS,CMS,GDS and OTAs.

Initiate and monitor execution of revenue/pricing/promotion strategy through multiple distribution channel, market segment, business origin and source market. Facilitate E-Channels, GDS, CRS/Branded Website, IDS/OTA, TMC, Voice and Direct Reservations. Lead revenue generating departments on THRM (total hotel revenue management) and up-selling strategy. Analyse pick up, pace, gap, movement, market demand trend and react on competition. Presides over Revenue Strategy Meeting on performance reviewing.

Develop GDS, IDS/OTA, extend market penetration and share. Collect hotelligence and marketing information. Keep excellent internal and external customer relation with colleagues, clients, corporate and travel agencies. Forecast marketing demand, potential revenue and participate in setting up selling stratagem. Train and motivate staff to up-sell hotel production so as to maximize profitable revenue. Bid RFPs for Consortia and Negotiated programs.

Front Desk operation, settle guest complaint, provides information, FIT and GRP check-in & check-out, etc. Served as Receptionist and Cashier, room inventory controlling, assignment, cash float and guest account balance and foreign currency exchange float.