Krishna Raj Kunwar

Analyzed sales and customer engagement using Power BI to drive data-backed strategies. Managed CRM tools (Siebel, Salesforce) to track interactions, conversions, and product trends. Developed KPIs to monitor sales and customer acquisition. Collaborated with teams to deliver insights on behavior and performance. Used Zendesk, Thyra, and POS data to improve engagement. Created Power-BI reports and presentations that boosted customer acquisition.

• Automating data wrangling process using Power Query for data accuracy, consistency, and maintaining quality • Interpret data, analyze results using statistical techniques and provide ongoing reports on Microsoft Power BI • Identify, analyze, and interpret trends in complex data sets • Working with the client to prioritize the business requirements, information needs, and data mapping • Developing custom KPI’s using Data Analysis Expression Language (DAX)

Answered one commercial question with transactional data: which products pull the sales of others? − Cleansed and joined transactional data in Excel and RapidMiner to model which products moved the sales of others. The relationship on which the whole recommendation rested on. − Built Power BI dashboards covering units sold, yearly turnover and best and worst performers, so the team could monitor product performance against the promotions they were running.