Krishna Raj Kunwar

• Skilled in navigating CRM interface Siebel and console and performing various tasks, such as managing leads, contacts, and opportunities • Proficient in various software, including Salesforce, Retail ID, Zendesk, Power BI, Thyra, and OnStage POS. • Excelled in meeting key performance indicators (KPIs), with the highest rate of customer acquisition for Telstra.

• Automating data wrangling process using Power Query for data accuracy, consistency, and maintaining quality • Interpret data, analyze results using statistical techniques and provide ongoing reports on Microsoft Power BI • Identify, analyze, and interpret trends in complex data sets • Working with the client to prioritize the business requirements, information needs, and data mapping • Developing custom KPI’s using Data Analysis Expression Language (DAX)

Summary: Advised Dr. Oetker on identifying products that can help them pull the sales of other products using their transactional data. • Collected, and cleansed data in Excel, Power BI, and Tableau. • Modeling and analyses of structured and unstructured data. • Multiple dashboards in Power BI, focusing on performance monitoring and measuring KPIs. • Identify trends in the data and consultation towards upselling other products.