Krishna Raj Kunwar

Analyzed sales and customer engagement using Power BI to drive data-backed strategies. Managed CRM tools (Siebel, Salesforce) to track interactions, conversions, and product trends. Developed KPIs to monitor sales and customer acquisition. Collaborated with teams to deliver insights on behavior and performance. Used Zendesk, Thyra, and POS data to improve engagement. Created Power-BI reports and presentations that boosted customer acquisition.

• Automating data wrangling process using Power Query for data accuracy, consistency, and maintaining quality • Interpret data, analyze results using statistical techniques and provide ongoing reports on Microsoft Power BI • Identify, analyze, and interpret trends in complex data sets • Working with the client to prioritize the business requirements, information needs, and data mapping • Developing custom KPI’s using Data Analysis Expression Language (DAX)

Summary: Advised Dr. Oetker on identifying products that can help them pull the sales of other products using their transactional data. • Collected, and cleansed data in Excel, Power BI, and Tableau. • Modeling and analyses of structured and unstructured data. • Multiple dashboards in Power BI, focusing on performance monitoring and measuring KPIs. • Identify trends in the data and consultation towards upselling other products.