Kseniya Saitova
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Kseniya Saitova
- Bis heute 1 Jahr und 9 Monate, seit Nov. 2024
Senior Business Analyst
Bank DOM.RF
-Collect business requirements, coordinate business, IT, UX/UI, external vendors -Model business processes with BPMN (AS IS-TO BE), based on Use Cases, User Stories, translate requirements into functional specifications and user flows -Indicate Test cases, carry out UAT, support issue resolution -Prepare process documentation, internal guidelines, keep technical and client methodology up-to-date -Create metrics requirements to follow business outcomes and data (BI, Grafana) -Automatize manual processes
- 8 Monate, Apr. 2024 - Nov. 2024
Business Analyst
Gazprombank
-Optimized merchant onboarding processes -Improved end-to-end workflows (acquiring hotline) -Identified SLA gaps, process inefficiencies in merchant onboarding -Collaborated with IT and business teams -Defined requirements for CRM process enhancements=> increased active leads by 8% -Structured lead routing logic using mandatory fields and business rules=> + 7% of new merchants -Improved a workflow system => decreased time for new merchant registration by 6% - Launched acquiring hotline=> +7% of new leads
- 1 Jahr und 7 Monate, Okt. 2022 - Apr. 2024
Deputy director
Gazprombank
-Optimized compliance-related processes (described the process, created manuals) -Structured document flows and lifecycle management of compliance counterparties' check -Harmonized 4 cross-functional teams -Coordinated administration of 3 foreign bank subsidiaries -Created centralized registry of counterparties (statuses and SLA tracking)+worked out instructions=> time of request flow decreased by 15% -Designed process rules, document handling procedures=> 0 missed deadlines across 217 counterparties
- 2 Jahre und 2 Monate, Sep. 2020 - Okt. 2022
Business Analyst
Gazprombank
-Gathered and documented business requirements on current processes -Participated in CRM implementation for financial limits tracking => summarized requirements for proactive limit monitoring => got rid of manual registries due to data export feature => unlocked ~20% of my working time per month -Supported KYC and compliance processes => introduced centralized register for financial limits tracking
- 2 Monate, Feb. 2020 - März 2020
Intern
Gazpromneft Sakhalin
Methodological and legislation support
- 2 Monate, Juli 2019 - Aug. 2019
Consultant
Gazpromneft Sakhalin
Assistance with contract work and Due Diligence
- 2 Monate, Feb. 2018 - März 2018
Intern
Rosseti
Analysis of judicial practice
Ausbildung von Kseniya Saitova
- 5 Jahre und 10 Monate, Sep. 2014 - Juni 2020
International law
Moscow State Institute of International Relations (MGIMO-University)
Sprachen
Russisch
C2 (Verhandlungssicher / Muttersprachlich)
Deutsch
B1-B2 (Gute Kenntnisse)
Englisch
C1 (Fließend)
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