Kuan Wei Wang

-Collected and analyzed 50+ user requirements to digitalize 30+ account plans and reports in Salesforce Sales Cloud, optimizing sales workflows. -Integrated PowerBI and Salesforce dashboards to provide real-time visualized data, reducing data maintenance time by 30%. -Supported 20+ key users as a Power User, resolving 10+ system issues and enhancing cross-team communication. -Improved Salesforce data quality by 96% through VBA automation and long-term strategies, simplifying maintenance processes.

-Led a user project, surveying 350+ and interviewing 10+ global sales managers to translate 100+ requirements into 10+ insights for the SAP CRM mobile app, addressing post-deployment challenges. -Redesigned app training with a product manual, 4 guide videos, and 10+ touchpoints, boosting views by 200% and active users by 30%. -Supported the SAP Sales Cloud agile project, improving data quality and aligning business needs from 11 teams to develop new functionalities for key account managers.

-Engaged with 2600+ customers across the US, UK, and Taiwan, enhancing their pre- and post-sales journeys through HubSpot, Messenger, and LINE, driving BenQ’s digital transformation. -Optimized sales processes by refining 150+ customer requirements from 100K+ CRM records, shaping 10+ product experiences with product, marketing, and service teams. -Analyzed 20K+ customer data to improve services, identify market trends, and uncover deficiencies, delivering 10+ recommendation reports for product development.

– Master Thesis: Customer Perceptions of Companies’ AI Use in Service Interactions – Seminar Thesis: Using Computer Vision to Analyze Advertisements – Core Courses: Sales Management, Business-to-Business-Marketing, Consumer Behavior, Market Research, Marketing Analytics, Service Business Model Innovations

– Exchange Program: Renmin University of China (09.2019-01.2020) – Entrepreneurship Program: Ji Ying Talent Platform (07.2017-12.2017)