Kumar Sekhar

Coordinated end-to-end export documentation and shipment booking processes for international cargo movements. Prepared, reviewed, and validated export documentation including shipping instructions, bills of lading data, commercial documentation, and system-generated records to ensure accuracy and compliance. Acted as the primary point of coordination between global offices, terminals, carriers, and internal stakeholders to ensure timely shipment execution.

Managed inbound customer service, outbound collections, and sales operations for banking processes. Led teams to achieve service level objectives related to quality, CSAT, productivity, and revenue. Prepared and presented weekly and monthly business reviews to clients and senior management. Conducted root cause analysis and implemented training and process improvements to enhance customer experience.