LAKE Serge

• Community Management : Animation et modération des communautés sur Instagram, Facebook, LinkedIn et TikTok. Élaboration du calendrier éditorial, planification et publication des contenus (posts, stories, reels). Gestion des commentaires et interactions avec la communauté • Création de contenu : Création de visuels, vidéos et contenus adaptés aux tendances de chaque plateforme. Rédaction de publications engageantes en cohérence avec la ligne éditoriale. Réalisation de contenus thématiques (témoignages, ca

Shaping brands through creative storytelling and design. I help businesses build their visual identity using photography, video, design, and digital tools. What I do: Creative Direction – Lead visual projects from concept to launch: photos, videos, websites, branding, and online stores. Trend Awareness – Stay ahead of visual trends to keep brands modern and relevant. Innovative Storytelling – Use unique, bold ideas to make brands stand out online. Business & Creativity – Blend artistic vision with stra

Main Missions: - Ensure the fast processing of complaints, whether technical or functional, and propose actions to reduce their occurrence - Be responsible for the technical onboarding of clients, guiding them step by step through integration via Google Tag Manager or direct code insertion on their website - Provide operational or structural solutions to user issues and escalate product improvement suggestions - Continuously improve internal support processes, create macros, and analyze tickets to optimize

Customer Relationship Domain: - Use of Zendesk and ticket resolution via phone/chat/email - Team supervision (ticket tracking / customer complaints / task delegation and action follow-up) - Use of the Eternity tool (customer search / customer refunds / customer unsubscription) - Use of Trustpilot (responding to customers and building loyalty) Web Marketing Support Domain: - A/B testing on various websites - Bug detection on websites - Close collaboration with the development team for technical issue resolu

Customer Relationship Domain: - Merchant relationship management - On-call duty and incident follow-up - Support ticket creation on Zendesk and Jira Technical Domain: - Creation and configuration of merchant profiles - Creation and deployment of premium-rate phone numbers and calls - Creation of communication campaigns

Customer Relationship Domain: - Customer relations, handling requests - Customer incident resolution Technical Domain: - Workstation configuration in Windows environment - Remote access for resolution (IP printer, router, POS terminal, receipt printer, PDA scanner, computer) - Close collaboration with our field technicians for on-site incident resolution - Reception of customer equipment for after-sales service Other Domain: - Sending packages (printer, scanner, computer, POS terminal, reader) to our cust

Customer Relationship Domain: - Customer relations for human resources - Handling requests and incident management Technical Domain: - Creating automation for repetitive tasks using WinAutomation

Customer Relationship Domain: - Customer prospecting Commercial Domain: - Sale of interior decoration products - Price negotiation - Creation of flyers and newsletters - Organization of opening events Technical Domain: - Supervision of the e-commerce website - Updating product catalogs - Creation of promotions Other Domain: - Kitchen furniture assembly

Customer Relationship Domain: - Consultation and debriefing with our international clients Technical Domain: - Data center room planning and layout - On-site visits to data centers for temperature, pressure, and corrosion monitoring - Installation of MMT sensors in data centers

Responsable Marketing et Communication, de niveau 6 délivrée par ESG