LEONARDO MONTI-MICHELAZZI

• Due to my talent and training, efficiency and accomplishment were most increased in reservations, cancellations, refunds, substitutions and online vacancy researches for hotels; • Along with the manager of a cell, as big as fifty cooperators, the back-office work was handled into satisfactory and profitable results; • Achieved goals, interpreted statistics into actions, educated, formed and instructed the cell regarding parameters and proceedings;

• Critical errors involving IBM servers were efficiently analyzed and fixed through remote assistance by phone, email or chat to IBM customers; • Anticipated technical faults and transformed vague problem reports into reachable and efficacious instructions to IBM specialists; • On IBM servers malfunctioning, escalated, directed and perfectly synthetized into words, examples and advices to a national and international body of IBM engineers being an indispensable part in the solution of cases;

Direct contact with Intel retailers: - promoting the several types of Intel microprocessors, by reminding the customers of all their capacity, safety and performance features; - updating retailers about the most recent products, which were quite many; - giving personalized attention concerning technical difficulties, such as faulty microprocessors, final customers’ needs and feedback; - encouraging retailers to take part in seminars, workshops, recycling courses, internal advantage programs for retailers.

ECCE (Examination to Certificate Competency in English) by Michigan University/USA