LIDIA HERNANDEZ DE LAS HERAS

I'm responsible of Environmental management system; Labour risk prevention; Quality management system and productivity and time management of human resources

SAP production module implementation (stock managment) in Ford dealer net Validation of replenishment orders and parts classification Audit of warehouses as design, parts location, storage and picking, claims, obsolescence,.. DMS validation Users Trainning about programm replenishment of the different parts (why, how many and when) analysis and continuous improvement of procedures involved in parts management

Piloting in Ford dealer for the implementation of SAP production module applied to the stock management in parts warehouses DMS certification; communication checking Parts: classification and treatment,analysis of parameter adjustment as safety stock, reorder point, ordered quantities, ... Collaboration with implementation guide creation All the tasks included in the previous position continue being valid

Influence areas middle East Spain and Balear and Canary Islands Training about the use of the program (parts classification,matrix applied, order,...) and continuous support; advising about stock management, purchases, campaign Stock data audit about evolution Adjustment for the application in Portugal Ford dealer net high acknowledge about DMS (Quiter, Ecars21, Autoline, Icar) used by dealers

Coordination of the consulting project with 3 people team. Training responsible in July 2008 of Portuguese consultant and continous supporting since then Elaboration of initial orders for the new dealers opened All the task in the previous position continue being valid

responsible of software for stock management. Ford Dealer net training about program (classification, high or low demand, application of personal configuration, order.) Issues and doubts solutions updating visits for the correct program work continuous support and stock management, purchases, campaigns advising. High acknowledge of DMS used in Ford dealer net Influence area: Middle South Spain ,Balear and Canary Islands

Information about sales and aftersales services commercial attention for customer management of dealer issues with customer related with parts, workshop, sales claim management until resolution

Customer Relationship technician in 1004 and 1002 of Telefonica

laborer in the final process of newspaper manufacturer in Ed. Bidasoa

environment guide creation law revision for future ISO 14000 implementatio collaboration in quality tasks as procedures revision, emergency plan draft of the new factory

specialization grant by IMPIVA plaguicide analysis in vegetables and fruits through GC-MS preventive and corrective maintenance of analytic equipment coordination in sample treatment development of analytic methods procedures records creation

Collaboration grant Analysis of quality control and laws parameters of industrial, drinking and waste waters; fertilizers; ground

Customer relationship on 1004 and 1002 of Telefonica

First Certificate in English

Analytical Chemistry