Laixin Lin

- Benchmark development & management, e.g., CCPTW (Customs Clearance & Port to Warehouse), Field Force, HRO and BPO for EU region. - Procurement project engagement (General &Retail), incl. sourcing, selection, report. e.g., office rental, tax service, HRO, APP, POSM. - Communicated with above stakeholders to ensure alignment of project and expectations. - Procurement contract negotiation & management, e.g., NDA, DPA, FPA, PPA, SOW/EL. - Procurement data analysis and visualization by Excel.

- Customer Service: reduced customer complaints by 5%; provided onboarding training for business customers; helped manage customer accounts to facilitate monthly invoicing. - Operation: tracked supply chain performance on ERP system; optimized process resulting in an error rate of less than 0.2%; assisted D2C project management. - Customs Clearance: worked as the liaison between warehouse and forwarder to make sure the container discharging process was smooth.

- Conducted and analyzed the user interviews for generated user requirements. - Organized user test and analyzed feedback to iterate finance module of system.

- Employee relation: optimized processes to reduce hiring risks (missing data rate dropped from 44% to 7%) - Compensation: managed the related affairs of Sichuan branch and its 4 subsidiaries, include. personal income tax returns, annual bonuses, and budgets. - Training: organized trainings, activities, and annual meetings more than 20 times. - Recruitment: explored new channels in social media, e.g., WeChat, to increase the number of resumes received per position by 20%.

- Compensation: responsible for salary & welfare of it and its 3 branches. - Start-up of 2 new subsidiaries, such as registration, opening accounts.