Lajos Hanka

End-user support for Freshfields client in contract of Cognisant; administering user accounts over Active Directory; resolving and responding to complex questions received via telephone calls or escalations via ticketing system. Installing new or upgraded hardware; providing IT Infrastructure field support which includes troubleshooting and fixing hardware, software, operating system;

AS engineer of Wipro Technologies provided IT Infrastructure field support which includes troubleshooting and fixing hardware, software, operating system issues for OMV client;

In contract of HCL Technologies supporting Axalta end-users by resolving and responding to complex questions received via telephone calls or escalations via ticketing system. Installing new or upgraded hardware (PCs, Switches, Servers), software as assigned via service requests; Providing support for transition to Windows 10 and Office 365;

As a contractor of Tata Consultancy Services (TCS) providing end-user support for Bank Austria employees; administering user accounts over Active Directory in Windows Server Environment;

Handling customer queries via the phone, chat, web ticketing and email using Salesforce; Warranty handling in SAP; troubleshooting hardware/software (Windows) related issues;

Supporting operation team by handling internal/ external phone, fax, e-mail queries related to guaranties, trade finance (letter of credit, collection) issuance: advice client on discrepant shipping documents referring to UCP600;

Handling phone, fax, SWIFT queries from commercial banks in a timely manner hitting the daily SLA target, Transferring payments via CHAPS/BACS/TARGET2;

Trade Finance; Banking and Stock-Exchange; Analyst