Larisa Zhigalova

Angestellt, Senior Customer Service Officer - Refining Catalysts in EMEA, BASF
Hamburg, Germany

Skills

MS Office
SAP
Projektmanagement
Power BI
Master Data Management (SAP MDM)
Biotechnologie
Catalyst
Oil an Gas
Gas Chromatography
Teamfähigkeit

Timeline

Professional experience for Larisa Zhigalova

  • Current 2 years and 4 months, since Feb 2024

    Senior Customer Service Officer - Refining Catalysts in EMEA

    BASF

    - Coordinate manufacturing, warehousing, and logistics for order fulfillment - Address customer inquiries and resolve issues like non-conformance and returns - Manage complex orders and communicate order status with partners - Produce and monitor monthly sales forecasts in cooperation with Account Management - Monitor customer credit status and resolve account receivables issues for a smooth order process

  • 2 years and 6 months, Sep 2021 - Feb 2024

    Accountant – Raw Materials Europe and Africa Team

    BASF

    - Transition of responsibilities from South Africa, Kenya, Nigeria and Zambia to Hub Berlin; - Handling internal and external inquiries - Optimization and standardization of the processes - Invoice verification (Insiders), posting, account clarification reconciliation process and payment run (SAP) - Knowledge transfer - Timely and accurate execution of FRC controls - Identification of potential for improvement/automation in all processes/tools - Onboarding of new colleagues and updating of country specifics

  • 6 months, Jun 2019 - Nov 2019

    Junior Research Scientist

    TU Braunschweig

    International Research Internship Program by SE2A Cluster Research topic "The Road towards Electrofuels using E. coli as Biocatalyst" Responsibilities: - Preparation and conducting the bio-electrochemical experiments - Carrying out the analyses (e.g. Gas Chromatography, Spectrometry, SDC-PAGE, YSI) - Bacterial cultivation, work with bioreactor

  • 9 months, Jun 2018 - Feb 2019

    Course Instructor in Youlbury Center, Oxford

    World Organization of the Scout Movement (WOSM)

    - Instructed children on outdoor skills and safety - Ensured the safety of all participants during scouting activities and climbing - Conducted climbing activities, teaching proper climbing techniques and equipment usage - Set up and prepared climbing routes and walls

  • 1 year and 1 month, Jun 2017 - Jun 2018

    Customer Service Specialist in BASF MBS

    BASF

    - Processing customers’ applications and consulting clients - Responding promptly to customer inquiries - Preparation of weekly and monthly reports - Control of storage reserves and assist with manufacturing planning

  • 3 years, Mar 2015 - Feb 2018

    Junior Research Scientist / Laboratory Engineer

    State University of Oil and Gas

    - Screening of the lipase-producing fungi - Optimizing the culture conditions for production of lipases from fungi - Production of enzymatic biodiesel fuel by using whole-cell biocatalyst - Cultivation of fungi, preparation of the experiments - Write scientific papers and participate in conferences - Conducting demonstrative experiments for students

Educational background for Larisa Zhigalova

  • 1 year and 10 months, Sep 2015 - Jun 2017

    Master of Science in Chemical Technology and Ecology

    Gubkin Russian State University of Oil and Gas

    Grade: GPA: 5.0 (scale 5-3, with 5.0 being the highest score, German Grade 1.0) Activities and societies: Member and Head of PR-committee of Gubkin SPE Student Chapter Master's Dissertation: "Synthesis of Surfactants via Biocatalysis Using Fungi"

  • 3 years and 10 months, Sep 2011 - Jun 2015

    Bachelor of Science in Chemical Technology and Ecology

    Gubkin Russian State University of Oil and Gas

    Grade: GPA: 4.5 (scale 5-3, with 5.0 being the highest score)Grade: GPA: 4.5 (scale 5-3, with 5.0 being the highest score) Activities and societies: Member and Head of PR-committee of Gubkin SPE Student Chapter Graduation Thesis: "Study of Lipolytic Activity of Biocatalyst Microorganism Cells for Production of Biodiesel"

Languages

  • English

    C1 (Fluent)

  • Russian

    C2 (Expert / native speaker)

  • German

    B1-B2 (Good)

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