Laukik Kotawadekar

- SAP Business Objects Application Management Support - 2nd Level Support including Admin activities managing Central Management Console (CMC) - Managed and resolved technical support tickets related to software installation, configuration, and performance issues. - Assisted in the development and testing of new software features, ensuring a smooth transition from development to production environments.

- Wrote a master's thesis titled 'Evaluation of concepts for oracles and secure data transmission in energy and blockchain systems'. - Developed a prototype to deploy live energy meter values on blockchain network.

-Delivered 2nd level technical support, efficient processing of customer inquiries on Salesforce, taking commercial aspects into account. -Conducted user training sessions to familiarize employees with Salesforce functionalities. -Customized reports and dashboards to provide real-time insights into User Experience performance.

-Incident handling, First Time Fix resolution and troubleshooting -Responsible for Network test, Commissioning, POP migration, Media check (IP Ping check, gateway ping check,VLAN ping check) -Handled day to day operations which includes fault restoration, interaction with field engineers, front office support and maintain network availability

Focus Areas : Real time programming, Machine Learning, Computer Vision, Embedded Systems, Integrated Circuits.

Focus Areas : Microcontrollers and Microprocessors, Signal Systems, Control Systems, Communication Networks, Optical Communication, VLSI