Laura Alina Radu

Providing consulting and training to corporate groups and individuals in Customer Service, Verbal and Nonverbal Communication, Business Etiquette, Professional Image and Grooming.

Created pro-active training solutions which addresses the business needs along with improving the individuals within the organization resulting in improved organizational performance, improving the level of quality and customer service from 18 up to 25 out of 30 (client survey score).

Overseen magazine’s client relationships and daily operations; assisted in the overall planning and strategy for the magazine; Trained, managed and motivated all company employees;

Pizza Hut Egypt - Customer Services & Training Manager Achieved the award for leading the development, management and execution of the first Guest Relations Program, Pizza Hut Worldwide T.G.I. Friday’s Egypt – Customer Service & Marketing Coordinator Achieved the Silver Star medal for accomplishing the successful opening of the second TGI Friday’s store in Egypt

Guest Relations & Reception Manager- Nile Hilton Ladbroke Casino Established the Reception and Customer Service departments for newly opened branch in Egypt and managed department of 14 personnel Guest Relations / F&B Sales Co-ordinator – Hurghada Hilton Resort Offered a high quality guest service, ensuring a comfortable and welcoming atmosphere; handled guest inquiries, feedback, complaints and requests and ensured customer satisfaction