Navigation überspringen

Laura Alina Radu

Inhaberin, Founder / Executive Consultant / Customer Service & Etiquette Expert, LARCIE - LAR Consulting & Image Experts
Bucharest, Rumänien

Fähigkeiten und Kenntnisse

Training & Coaching
Consulting
Customer Service Divisions Builder
Etiquette Expert
Professiona Image & Grooming Expert
More than 17 years experience in Customer Service
International experience
Multicultural experience

Werdegang

Berufserfahrung von Laura Alina Radu

  • Bis heute 18 Jahre und 6 Monate, seit Jan. 2007

    Founder / Executive Consultant / Customer Service & Etiquette Expert

    LARCIE - LAR Consulting & Image Experts

    Providing consulting and training to corporate groups and individuals in Customer Service, Verbal and Nonverbal Communication, Business Etiquette, Professional Image and Grooming.

  • 7 Monate, Aug. 2008 - Feb. 2009

    Training Manager

    Hecc Alliance Romania

    Created pro-active training solutions which addresses the business needs along with improving the individuals within the organization resulting in improved organizational performance, improving the level of quality and customer service from 18 up to 25 out of 30 (client survey score).

  • 3 Jahre und 10 Monate, Jan. 2004 - Okt. 2007

    Managing Associate

    Maadi Guides & Glimpse Magazine, Egypt

    Overseen magazine’s client relationships and daily operations; assisted in the overall planning and strategy for the magazine; Trained, managed and motivated all company employees;

  • 5 Jahre, Aug. 1998 - Juli 2003

    Customer Services & Training Manager

    Americana, Egypt

    Pizza Hut Egypt - Customer Services & Training Manager Achieved the award for leading the development, management and execution of the first Guest Relations Program, Pizza Hut Worldwide T.G.I. Friday’s Egypt – Customer Service & Marketing Coordinator Achieved the Silver Star medal for accomplishing the successful opening of the second TGI Friday’s store in Egypt

  • 3 Jahre und 1 Monat, Feb. 1995 - Feb. 1998

    Guest Relations & Reception Manager

    Hilton International

    Guest Relations & Reception Manager- Nile Hilton Ladbroke Casino Established the Reception and Customer Service departments for newly opened branch in Egypt and managed department of 14 personnel Guest Relations / F&B Sales Co-ordinator – Hurghada Hilton Resort Offered a high quality guest service, ensuring a comfortable and welcoming atmosphere; handled guest inquiries, feedback, complaints and requests and ensured customer satisfaction

Ausbildung von Laura Alina Radu

  • 1999 - 2003

    Commerce & Tourism Management

    Romanian Academy of Management

  • 1999 - 2002

    Hotel & Restaurant Management

    Professional Career Development Institute - Atlanta - Georgia

Sprachen

  • Englisch

    Fließend

  • Italienisch

    Gut

  • Arabisch

    Gut

  • Rumänisch

    Muttersprache

  • Französisch

    Gut

XING – Das Jobs-Netzwerk

  • Über eine Million Jobs

    Entdecke mit XING genau den Job, der wirklich zu Dir passt.

  • Persönliche Job-Angebote

    Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.

  • 22 Mio. Mitglieder

    Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.

  • Kostenlos profitieren

    Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.

21 Mio. XING Mitglieder, von A bis Z