Lavanya Rajkumar

Worked from Brisbane, Queensland, Australia L2/L3 Application support analyst to fix complex day to day issues, SLA improvements, creating knowledge bases, Root cause analysis, End to end analysis for any new changes into existing systems, knowledge transfer to new members joining the team, managing over 10+ bank systems that include CDC load, file system load, Database loading, front end cognos and tableau reports.

Worked at Sydeny, NSW, Australia. Promoted from Bangalore to Sydney location to work closely with Program Managers and Customers on a complex Oracle application based on Insurance , to streamline daily and monthly batch data load , fix various data issues with respect to claims and policies, perform quality checks and ensure the correct data flow in the database and reports.