Layth Al-Zamili

ServiceNow development, JavaScript, Agile

* Delivering local IT support to all technology infrastructure projects in Brno location * Physical handling of hardware assets, responsibility for asset inventory. Installation of PC's, Laptops and preparation of hardware for deployment to user homes. * End-user support for Applications, IP Telephony, etc. and necessary activities related to site support/ administration. * Administration of Win servers and end user computers, updating patches, migration to different hardware, fixing vulnerabilities

* Responsible for quality checks within the team. *Provide feedback to team members based on quality checks. *Responsible for remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country. *Coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client

• Receiving, logging and managing tickets in ServiceNow received via Phone/Email/Chat/web-forms •Support – Remote Troubleshooting and resolution of IT problems related to end user devices,Network, applications and computer peripherals •Escalate and coordinate unresolved tickets with the relevant technical teams located globally •Creating and updating support documentation and Knowledge base articles

https://almamonuc.edu.iq/