Leduar Staniscia

- Defined appropriate metrics to measure overall customer experience and created targets for the team - Used the voice of customer and DATA to identify and sort major causes impacting customer experience. - Identified and drove cross-functional initiatives to improve customer experience, looking to improve the product (or the process) to generate less tickets for the CX team - Redefined some process, technology and tools where necessary to ensure sustainability and reach out the goals.

- Concept and design innovative features aimed at improving key metrics such as customer acquisition, retention and monetization - Analyze metrics and user feedback in real time to craft thoughtful hypothesis and solutions for some of problems - Coordinate a multidisciplinary squad with engineer, UI/UX designer, SEM/SEO marketing analyst, BI and others to reach out goals - Measure the success of the product features after releases and optimize their performance through rapid data driven interaction