Leela Madhav Gutta

Spearheaded the creation and deployment of end-to-end operational workflows across merchant onboarding, product portfolio, and client-facing processes, achieving predictable, scalable execution across 10 stores (€1M+ revenue) Developed and governed standardized SOPs and end-to-end process standards with continuous improvement cycles, increasing operational efficiency and CSAT by 30% Led digitalization of supply chain processes, streamlining vendor and procurement workflows and delivering ~5% cost savings

Established end-to-end process metrics to calculate current performance and quality, and the benefit of strategic initiatives. Designed, developed, and deployed a program to reduce shipment losses by 15% by control checks at operational weak points. Increased the capacity by 20% and profits by 8% by enabling better demand planning and improving quality across operations.

Redesigned the organizational structure into client teams to better understand customer needs and enhance customer satisfaction. Improved key operational metrics by 12% by analyzing personnel performance and implementing relevant training programs. Established and documented a framework to streamline operations in new warehouses. Analyzed, developed, and designed programs and projects for operational improvement. Participated in pilot tests and revised programs based on feedback and results.

Redefined the overall strategy for the customer and leveraged client relationships to increase portfolio value by 15% to €1.3M. Estimated costs and identified personnel requirements to negotiate projects worth €700K. Delivered a 10% increase in KPIs and CSAT scores by deploying a quality control dashboard to enable continuous improvement. Managed and oversaw service delivery to customers across the European Market. Identified business opportunities and negotiated terms of service level agreements.

Managed the deployment of digital equipment to dealerships of "Peugeot, Citroen and DS Motors" in 6 countries. Oversaw the installation of network equipment for the supermarket chain "Action" across France. Handled the migration of network equipment for the retail brands "Sandro, Maje and Claudie Pearlot" across 10 countries. Planned, designed, and scheduled phases for large projects Achieved project deadlines by coordinating with service partners to manage performance.

Assisted the Quality Manager in preparing business insights from reports. Worked with the Warranty Manager to investigate potential critical issues in quality Developed the supplier quality ranking system to measure and compare the performance of all Bosch suppliers to Toyota Motors.