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Leonardo Jesus

Angestellt, IT Specialist - Voice, IBM
Vila Nova de Famalicão, Portugal

Fähigkeiten und Kenntnisse

Avaya
Avaya Media Gateways
Genesys
Cisco Collaboration
Polycom
AudioCodes
Nice
SIP
VoIP
Networking

Werdegang

Berufserfahrung von Leonardo Jesus

  • Bis heute 5 Jahre und 7 Monate, seit Nov. 2019

    IT Specialist - Voice

    IBM

    Implantation - Responsible for contact center environments and corporation environments Cisco, SFB, AudioCodes , SIP, TDM, Network Infrastructures and Wan. Support - Conducting post implementation in the finalization of projects giving support and adjust the final deployment in the period.

  • 2 Jahre und 7 Monate, Mai 2017 - Nov. 2019

    IT Specialist - Collaboration

    Serasa Experian

    Designs and architectures Collaboration (Voice and Video) Telecom deployment Enhanced Support / Consulting Strategic Environment Contact Centre. Infrastructure Architect - Collab designed business solutions; meetings budgeting of IT architecture for internal projects in the areas of business; technical evaluation of project requests; Support - Conducting post implementation in the finalization of projects giving support and adjust the final deployment in the period.

  • 1 Jahr und 5 Monate, Jan. 2016 - Mai 2017

    Senior Telecom Analyst - Avaya

    BETTA GROUP (BP AVAYA)

    Implantation - How to Owner Project perform deployment schedule as agreed in conducting meetings always a daily status of progress in the areas responsible for contact center environments and corporative environments Avaya, IP telephony, TDM, Infrastructures. Support - Conducting post implementation in the finalization of projects giving support and adjust the final deployment in the period.

  • 2 Jahre und 4 Monate, Sep. 2013 - Dez. 2015

    Senior Infrastructure Analyst Telecom

    Porto Seguro

    Infrastructure Architect (Telecom and Networking) designed business solutions. Budgeting meetings of IT Architecture for internal projects in the areas of business. Monitoring the activities of Telecom, Troubleshooting and operation of all environment. Service to solution providers and interaction to new technologies. Design of architecture, Implementation and operation of new projects telecom.

  • 3 Jahre und 3 Monate, Juli 2010 - Sep. 2013

    Senior Telecom Analyst - Avaya and NICE

    TELESUL SYSTEMS (BP AVAYA)

    Implantation - How to Owner Project perform deployment schedule as agreed in conducting meetings always a daily status of progress in the areas responsible for contact center environments and corporative environments Avaya, IP telephony, TDM, Infrastructures. Support - Conducting post implementation in the finalization of projects giving support and adjust the final deployment in the period.

  • 4 Jahre und 3 Monate, Juni 2006 - Aug. 2010

    Analyst Telecom

    Citibank

    Description of Activities: Administration and monitoring of the environment and Contact Center Corporative. Support - Conducting post implementation in the finalization of projects giving support and adjust the final deployment in the period. Technology: Avaya Avaya S8xx - Cabinet, G650 - AES CTI Avaya - Avaya CMS - Recorder NICE Perform 3.0 and 3.1 - Meeting Conferencing Avaya - Avaya Modular Message. - Avaya Voice Portal.

Ausbildung von Leonardo Jesus

  • 1 Jahr und 11 Monate, Feb. 2019 - Dez. 2020

    Postgraduate Lato Sensu in IT Infrastructure

    UFSCar

    1 - Computer Network Infrastructure 80 h 2 - DevOps infrastructure 60 h 3 - IT Infrastructure Project 40 h 4 - Agil Academy 40 h 5 - Network Management and Security 80 h 6 - Internet of Things 40 h 7 - Topics in IT Infrastructure

  • 4 Jahre und 10 Monate, Feb. 2014 - Nov. 2018

    Management Information System IT

    UNIP

Sprachen

  • Portugiesisch

    Muttersprache

  • Englisch

    Fließend

  • Spanisch

    Grundlagen

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