Leonardo Jesus
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Leonardo Jesus
Implantation - Responsible for contact center environments and corporation environments Cisco, SFB, AudioCodes , SIP, TDM, Network Infrastructures and Wan. Support - Conducting post implementation in the finalization of projects giving support and adjust the final deployment in the period.
- 2 years and 7 months, May 2017 - Nov 2019
IT Specialist - Collaboration
Serasa Experian
Designs and architectures Collaboration (Voice and Video) Telecom deployment Enhanced Support / Consulting Strategic Environment Contact Centre. Infrastructure Architect - Collab designed business solutions; meetings budgeting of IT architecture for internal projects in the areas of business; technical evaluation of project requests; Support - Conducting post implementation in the finalization of projects giving support and adjust the final deployment in the period.
- 1 year and 5 months, Jan 2016 - May 2017
Senior Telecom Analyst - Avaya
BETTA GROUP (BP AVAYA)
Implantation - How to Owner Project perform deployment schedule as agreed in conducting meetings always a daily status of progress in the areas responsible for contact center environments and corporative environments Avaya, IP telephony, TDM, Infrastructures. Support - Conducting post implementation in the finalization of projects giving support and adjust the final deployment in the period.
- 2 years and 4 months, Sep 2013 - Dec 2015
Senior Infrastructure Analyst Telecom
Porto Seguro
Infrastructure Architect (Telecom and Networking) designed business solutions. Budgeting meetings of IT Architecture for internal projects in the areas of business. Monitoring the activities of Telecom, Troubleshooting and operation of all environment. Service to solution providers and interaction to new technologies. Design of architecture, Implementation and operation of new projects telecom.
- 3 years and 3 months, Jul 2010 - Sep 2013
Senior Telecom Analyst - Avaya and NICE
TELESUL SYSTEMS (BP AVAYA)
Implantation - How to Owner Project perform deployment schedule as agreed in conducting meetings always a daily status of progress in the areas responsible for contact center environments and corporative environments Avaya, IP telephony, TDM, Infrastructures. Support - Conducting post implementation in the finalization of projects giving support and adjust the final deployment in the period.
- 4 years and 3 months, Jun 2006 - Aug 2010
Analyst Telecom
Citibank
Description of Activities: Administration and monitoring of the environment and Contact Center Corporative. Support - Conducting post implementation in the finalization of projects giving support and adjust the final deployment in the period. Technology: Avaya Avaya S8xx - Cabinet, G650 - AES CTI Avaya - Avaya CMS - Recorder NICE Perform 3.0 and 3.1 - Meeting Conferencing Avaya - Avaya Modular Message. - Avaya Voice Portal.
Ausbildung von Leonardo Jesus
- 1 year and 11 months, Feb 2019 - Dec 2020
Postgraduate Lato Sensu in IT Infrastructure
UFSCar
1 - Computer Network Infrastructure 80 h 2 - DevOps infrastructure 60 h 3 - IT Infrastructure Project 40 h 4 - Agil Academy 40 h 5 - Network Management and Security 80 h 6 - Internet of Things 40 h 7 - Topics in IT Infrastructure
- 4 years and 10 months, Feb 2014 - Nov 2018
Management Information System IT
UNIP
Sprachen
Portuguese
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Spanish
A1-A2 (Grundkenntnisse)
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