Lisa Ximena van Ekeren

• Applying various UX methodologies, practices and philosophy, e.g. A/B testing, card sorting, guerrilla testing, focus group and field research • Analysing, interpreting and communicating quantitative and qualitative data for informing business strategies  • Identifying opportunities of improvement for digital products and services based on user-centred approaches • Using industry-standard tools for prototyping user flows  • Attending (online) sprint meetings UX team

• Administering UAL Awarding Body’s core systems and processes for 53 London centres throughout the annual cycle • First point of contact for all enquiries from internal and external stakeholders • Administering UAL Awarding Body's online portal • Providing administrative support to the Senior Quality Officer and Operations Manager

• Conduct competitor research LMS-software, educational plugins and apps • Coordinate training sessions for teachers on how to develop and use e-learning activities new LMS software • Create sitemap LMS in collaboration with supplier • Provide technical support educational software teachers and students 3 campuses • Coordinate Open Days for prospective students • Create internal database final year students / liaise with internal stakeholders to provide students with the necessary support

How to apply core UX techniques like competitor research, affinity mapping, prototyping and usability testing on the job. Gaining hands-on experience with Sketch and Figma.

I specialised in mental health care and children and young adolescents’ psychiatry. I completed modules in law, interview techniques, psychology and learned how to discuss sensitive topics and activate behavioural change.