Livia Silva

Angestellt, Area Manager, MoneyGram International
Munich, Deutschland

Fähigkeiten und Kenntnisse

Recruitment
Sales
Budget
Leadership
Coaching
Customer Service
Training
Store Management
Retail
HR Marketing
Employment
Merchandising
eye for detail
people skills
Interviewing
Training & Coaching

Werdegang

Berufserfahrung von Livia Silva

  • Bis heute 10 Jahre und 2 Monate, seit Juni 2015

    Area Manager

    MoneyGram International

    Responsible for 10 stores in Germany including all recruitment, induction, training and coaching Phone interviews, describing the work duties, salary and benefits Background checks, references & qualifications of applicants Day-to-day people manag. of the CSRs as target setting, performance review and develop Responsible for Budget hours, sales target & efficient shift planning to ensure the best coverage. Improve and maximize business

  • 10 Monate, Aug. 2014 - Mai 2015

    Assistant Store Manager

    Forever 21

    Understand weekly, monthly and annual comp and target goals, minimizing the store budget hours and maximizing sales figures Effective problem solving/decision making to improve sales figures and customer service issues. Giving follow up in case of complains. Manage the recruitment, training and development of sales associates. Monitors and follow ups performance reviews and development, motivating the team and each employee

  • 1 Jahr, Okt. 2013 - Sep. 2014

    HEAD CASH/PAYROLL MANAGER

    Forever 21

    Supervise and deal with all kind of Payroll matters (i.e. holidays, sickness, absences, lateness, return to work, budget hours, visas) Controlling and managing all employees personal data Ensure that security procedures are followed. Cashiers and management team are updated and trained regularly on any new security procedures and practices that are introduced regarding any aspect of the cash desk are fully explained and implemented to all the relevant employees.

  • 1 Jahr und 8 Monate, Feb. 2012 - Sep. 2013

    SALES FLOOR TEAM LEADER/CUSTOMER SERVICE TEAM LEADER

    TJX EUROPE / TKmaxx GmbH & Co.KG

    Gold Customer service all times, checking all complains. Plan the features and fashion style according to fashion trends, reorganizing the stores, improving and monitoring Merchandising sales, strategies and service quality. The planning and the managing of the team resource and workload in order to deliver the stores operational standards, manage the day-to-day running of the sales floor, ensuring that the floor is commercially focused and merchandised

  • 11 Monate, Apr. 2011 - Feb. 2012

    Sales Associate

    TJX EUROPE / TKmaxx GmbH & Co.KG

    Categorising new products in various departments. Helping to plan and build the shop floor, according to the seasons and customers lifestyle. This role helped me to develop my communication, customer service, leadership qualities and self-confidence. Helped to develop my shills on working as part of a team as well as individually.

  • 3 Jahre und 1 Monat, Jan. 2008 - Jan. 2011

    PRODUCTION ASSISTANT

    Lorsa Modas

    Help to provide theme, trend, colour, fabric, embroideries and trim inspiration, ordering samples and looking at prototypes. Assuring correct styling and proper fit in pattern. Played a role in product development meetings and assessing fittings.

  • 1 Jahr und 7 Monate, Juli 2006 - Jan. 2008

    Assistant Buyer

    Vats Moda

    Helping to manage the whole process, from initial concept to final product. Assist the coordination of fittings and performed lad dip approvals, colour swatches, flat sketch, prints, layouts, woven patches, embroidery and computer designs. Negotiating with suppliers to negotiate competitive prices Maintaining schedules and key deadlines.

Ausbildung von Livia Silva

  • 1 Monat, März 2013 - März 2013

    Buying and Merchandising

    London College of Fashion

  • 4 Jahre und 1 Monat, Juli 2004 - Juli 2008

    Fashion

    Universidade Paulista - UNIP

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Fließend

  • Portugiesisch

    Muttersprache

  • Spanisch

    Grundlagen

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