Livia Silva

Responsible for 10 stores in Germany including all recruitment, induction, training and coaching Phone interviews, describing the work duties, salary and benefits Background checks, references & qualifications of applicants Day-to-day people manag. of the CSRs as target setting, performance review and develop Responsible for Budget hours, sales target & efficient shift planning to ensure the best coverage. Improve and maximize business

Understand weekly, monthly and annual comp and target goals, minimizing the store budget hours and maximizing sales figures Effective problem solving/decision making to improve sales figures and customer service issues. Giving follow up in case of complains. Manage the recruitment, training and development of sales associates. Monitors and follow ups performance reviews and development, motivating the team and each employee

Supervise and deal with all kind of Payroll matters (i.e. holidays, sickness, absences, lateness, return to work, budget hours, visas) Controlling and managing all employees personal data Ensure that security procedures are followed. Cashiers and management team are updated and trained regularly on any new security procedures and practices that are introduced regarding any aspect of the cash desk are fully explained and implemented to all the relevant employees.

Gold Customer service all times, checking all complains. Plan the features and fashion style according to fashion trends, reorganizing the stores, improving and monitoring Merchandising sales, strategies and service quality. The planning and the managing of the team resource and workload in order to deliver the stores operational standards, manage the day-to-day running of the sales floor, ensuring that the floor is commercially focused and merchandised

Categorising new products in various departments. Helping to plan and build the shop floor, according to the seasons and customers lifestyle. This role helped me to develop my communication, customer service, leadership qualities and self-confidence. Helped to develop my shills on working as part of a team as well as individually.

Help to provide theme, trend, colour, fabric, embroideries and trim inspiration, ordering samples and looking at prototypes. Assuring correct styling and proper fit in pattern. Played a role in product development meetings and assessing fittings.

Helping to manage the whole process, from initial concept to final product. Assist the coordination of fittings and performed lad dip approvals, colour swatches, flat sketch, prints, layouts, woven patches, embroidery and computer designs. Negotiating with suppliers to negotiate competitive prices Maintaining schedules and key deadlines.