Long Nguyen

•Assisted the senior manager with daily business operations and staff supervision including the management of weekly inventory check, restocking shelves and preparing weekly staff rota. •Dealt with customer inquiries and complaints ensuring their comfort and expectations were met, hereby developing customer relationships, excellent interpersonal, telephone, communication and multitasking skills as well as tolerance and patience.

• Responded to offer holders’ enquiries on the phone proficiently. • Maintained accurate offer holders’ records and call quality.

• Repaired and serviced vehicles using special mechanical tools and diagnostic equipment. • Carried out inspections and reconditioning of vehicles to ensure the vehicles are safe to drive. • Assisted co-workers to provide an efficient and professional service and improved communications.

• Processed cash transactions and card payments. Cashing up tills. • Ability to manage up to 20 customers alone. • Responsible for shop security and the safety of customers. • Learnt how to use computer software and cable routing.

Advanced Turbomachinery, Heat Transfer Application, Strategic Management, CFD, Gas Turbine Cycles and Turbocharging, Advanced Manufacturing Technologies, Mechanical Dynamics

Aircraft and Automotive, Production Innovation and Management, Manufacturing Systems, Materials, Advanced Fluid Dynamics, Dynamics, Mathematics and Control, Computer Aided Engineering