Dr. Loredana Idda

• Liaison between sales teams and other groups (order management, customer service in Usa and Dublin, contract management, partner and customers) • Work with account maintenance and contracts team to update customer records • Work with order management in order to resolve issues related to orders providing updates to inside sales team • Generate reports as directed by Management and provide licensing reports, conversions, splits, rescission and evaluations to inside sales team for customers

• Manage incoming and outgoing communication related to orders, general enquiries and complaints • Prepare and double-check shipping documents and invoices • Manage logistics and organize orders with the production team in France for products to be dispatched to other affiliates or directly to customers • Manage supplier relationships and liaise with couriers in order to ensure an on time delivery of the products • Pick up of spare/damaged/wrong delivered parts and follow up of return process

• Provide travel assistance to international customers • Communicate with health international providers to follow the cases, confirm payment and arrange appointments • Follow-up of patients abroad in several clinics and hospitals

• Check-in & Check-out, bookings