Dr. Lorenzo Rondelli

- Responsible for pre-delivery, full service and warranty activities (biggest full electric bus fleet in Italy, up to 250 electric buses and trolleybus) - Budget managed 7,6 Mln Euro (parts, accessories, maintenance, revamping) - Managing customers (e.g. ATM, BYD, Leonardo Group) and suppliers (e.g. Bridgestone, Good Year, Intel, Michelin) Managing technical relationship with Solaris Bus & Coach Managing NGV BUS team in Milan (total headcount: 11)

Responsible for warranty budget (OEMs worldwide) - Responsible for No captive OEMs self-servicing (Caterpillar, CLAAS, FCA, Mercury Marine, Mitsubishi, Perkins, Tata Daewoo and others) - Responsible for OEMs new contracts (warranty annex) Responsible for technical support and warranty budget (FPT EMEA dealer network) Managing warranty team (4 engineers in Italy) and dealers assistance group (8 engineers in Italy, 1 in UK)

Responsible for Reworks and Campaigns for Opel and Chevrolet - Responsible for Opel (650 authorized repairers) and Chevrolet network (200 authorized repairers) performances (Italian market) - Key account for Adam Opel GmbH (Germany), GM DAT (Korea) Responsible for Parts & Accessories Help Desk (Spain) Coordinator of After Sales District Managers (recall and quality improvements)

Responsible for Reworks and Campaigns for Opel and Saab - Responsible for Opel and Saab network (650 authorized repairers) - Key account for Adam Opel GmbH, Saab Automobile AB End of Life Vehicle ((2000/53/EC) Program Team leader - Responsible for developing and managing GM Italia dismantlers’ network - ELV budget managed: 25 Mln Euro 2004-2012 target: 105 contract signed (reached) Coordinator of Customer Care District Managers (reworks and ELV)

Responsible for Saab Warranty budget 2006 budget managed: 2,1 Mln Euro (reached) 2005 budget managed: 2,8 Mln Euro (0,6 Mln Euro saving reached) Coordinator of Customer Care District Managers (Warranty and goodwill, Saab brand) Worked on official manuals and training courses for Italian and Spanish network

Team leader for End of Life Vehicle project (2000/53/EC) for Saab: Responsible for new aftersales standard (definition, implementation), investments plan (workshops, body shops) 2003 target: revision of after sales standard to comply with 1400/2002/EC (reached) 2001-02 targets: launch of 31 new workshops (reached) Responsible for national homologations, prototypes, special versions (LPG) Responsible of After Sales Zone Managers

Team leader for re-engineering Global Services processes (Italy and France) 2000 target: 250.000 Euro cost-saving (reached) e 35 projects completed (reached) Responsible for new contracts with Middle-East distributors Coordinator of 46 Green Belts Six Sigma trainer for Sonatrach (Algeria)

Team Leader for developing OBD II contents (emissions relevant components diagnosis) for a VW Group engine control unit. Start of production: May 1999, 600.000 units/year. Responsible for software contents and individual options for other customers. Co-planner of product with Volkswagen and suppliers (i. e. NTK,Uego sensor) Two official manuals (used also for Fiat and Maserati projects) written

Finance, Strategy, Business Economics

Turbomacchine, motori a combustione interna