Louise Vollaire

Implementation of the transformation project of 28 stores in France in the horizon 2020 . Stores' KPIs analysis to determine target workforce . Visits of 10 stores to prepare the new organizations in collaboration with directors and HR . Follow-up of planning & implementation of the different levers of change . Creation of material to be used by the stores in order to share new processes

. Qualification of leads & organization of meetings and workouts with customers and leads . Drafting of commercial proposals . Project management using "Scrum" methodology : project of an application to monitor plant emissions in Cambodia for instance . Collaboration with GE Digital's teams: Data Science team, UX Designer team and Engineering team

KYKLO enables retailers and distributors to start selling online under their brand.com domain within 48 hours and capture the massive and untapped B2B ecommerce potential. . Creation & implementation of Customer Care's processes . Follow up of 6 customers and 30 leads in close collaboration with the sales team (use of Intercom software) . Creation of support documentation for Customer Care (user guides, video tutorials) . Recommendations on the use of ecommerce platforms

One-semester exchange in MBA program at Fudan School of Management in Shanghai