Luca Rapalini

I'm responsible for supporting the global markets whilst developing new markets and business opportunities for the ICCA Solution. Offering sales support based on market specifics Transferring skills, knowledge & market insights to the local sales teams Provide market specific deal support and strategy Customer visits coordination Drive and support the "Must Win" process Propose and execute strategic sales programs Capture, assess and act on win/loss analysis

Planning, coordination and execution of international system integration projects related to Critical Care, Anesthesia and Operating Room solutions Collaborating closely with the country-specific departments such as sales, project management, application and technical service Directly interacting with the customer during the implementation Collaborating closely with global departments such as engineering, product management and marketing department Performing advanced customer support (3rd level)

Analysis, definition and implementation of technically and maintainable HL7 integration interfaces - Analysis, definition and implementation of instruments connection - Working on international projects as part of the project team responsible for the successful delivery of these projects - Working as part of the Field Implementation team in deploying solutions - Report the project status in terms of progress, time, issues, risks and users to the Project Manager

- Analysis, definition and implementation of clinical processes, considering customer’s needs and requirements - Installation, configuration and customization activities - Developing of database extensions in PL/SQL - Developing of HL7 Systems Integration - Processing and management of project and quality documentation - Training users in new system capabilities and providing go-live support - Support to Marketing division - Support to Sales division - Support to Customer Care division

Design, creation and maintenance of IT services to meet the company’s requirements