Lucas Bonetti

Managing issues affecting large number of customers Coaching and mentoring Business evaluation Budget management Problem solving Horizontal and vertical communication Business awareness Customer relation management Networking with different departments

Management of Hotels Profiles and assistance to customer, Handling complaints, Assistance in the development of new internal tools, Assistance in new hires training.

Handling complaints and Managing reservations, Assistance in Developing new internal tools, Assistance in helping new hires

Control and certification of the housekeeping service provided by an external company.

As intern I cooperated in a nation wide project called Urbes, in whiche were involved Istat, Cnel, the Italian Metropolitan Cities. As intern I cooperated in the creation, diffusion and analysis of a questionnaire that had as final goal the measurement of the concept of welfare of the average citizen in Venice. Furthermore, I cooperated in the collection and analysis of raw data for the measurement of welfare beyond the GDP in the Municipality of Venice

While working at Azaa, I cooperated in the diffusion of alcohol tests in bars, pubs, restaurants, and clubs in treviso. My duties were the organization of events and the sale of the product.

During my time spent at Metra, I helped with the management of the staff and the accountability.