Lucian Assis

• Helped build a multi‑million‑euro pipeline by running demos and proof‑of‑value projects across Europe and Latin America. • Introduced CRM and reporting tools to make performance metrics clear and drive process compliance. • Represented R.A.M. at major industry fairs, boosting the company’s visibility and developing new partnerships.

• Led a small analytics team that delivered dashboards and predictive models for clients around the world. • Shared insights with executives in Brazil, the US and India to help improve customer retention. • Developed standard KPI frameworks and trained teams to adopt them, ensuring consistent processes across regions.

• Managed 10 supervisors (about 120 agents), meeting service‑level and customer‑satisfaction goals. • Cut down on escalations by improving chat, phone and email workflows. • Supported multinational clients with regular business reviews and contract renewals.

• Made production more efficient by introducing lean methods and standardized quality controls. • Helped ensure compliance with food‑packaging standards and optimized material use.