Luis Gonzalez

Angestellt, Field Service Engineer, Malvern Panalytical
Bis 2022, Electrical Engineering, Universidade Tecnológica Federal do Paraná
Berlin, Deutschland

Fähigkeiten und Kenntnisse

MS Office
Customer service
Field Engineering
Eletrical, measurement, control and regulation technology
Technical Support
Technical Documentation
Troubleshooting
Electrical Engineering
Electronics
Field Testing
Salesforce
SAP
willingness to travel
Team work
Project Management
XRD
XRF
X-Ray Technology
X-ray spectroscopy
X-ray structure analysis

Werdegang

Berufserfahrung von Luis Gonzalez

  • Bis heute 3 Jahre und 2 Monate, seit Nov. 2022

    Field Service Engineer

    Malvern Panalytical

    - Provide technical support for customers nationwide and Latin America, traveling more than 90% of the time; - Executed service activities including installations, repairs, preventive maintenance, and troubleshooting of scientific instruments. - Built strong professional relationships with customers, escalating technical issues when needed to ensure fast and accurate resolutions. - Optimized work schedule by coordinating with internal teams such as dispatch, technical leadership, and management.

  • 2 Jahre und 1 Monat, Apr. 2020 - Apr. 2022

    Customers Services

    Siemens Healthineers

    - Supported Field Service Engineers from the IN-VIVO and IN-VITRO divisions in performing corrective and preventive maintenance, as well as safety modifications, on Siemens diagnostic imaging and laboratory equipment installed in hospitals, clinics, and laboratories. - Monitored regional performance indicators (KPIs), analyzed deviations, and recommended corrective actions. - Prepared equipment performance reports and developed technical presentations.

  • 2 Jahre und 5 Monate, Nov. 2017 - März 2020

    Telecommunications analyst

    Huawei Enterprise

    Direct relationship with the customers, participating in periodic meetings on status, quality of projects and alignment of new requirements in documentation; Verify, correct and train internal teams on the documentation methodology for transmission projects (TX) of Oi S.A.; Supervise, train and assist the project supplier; Update digital systems of Huawei and Oi e; Keep internal project controls up to date.

Ausbildung von Luis Gonzalez

  • 7 Jahre und 1 Monat, März 2015 - März 2022

    Electrical Engineering

    Universidade Tecnológica Federal do Paraná

  • 1 Jahr und 11 Monate, Feb. 2013 - Dez. 2014

    Mechatronics

    Instituto Federal de Educação, Ciência e Tecnologia de São Paulo

Sprachen

  • Englisch

    Gut

  • Spanisch

    Gut

  • Portugiesisch

    Muttersprache

  • Deutsch

    Grundlagen

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