Luis Llamoja

- Provided support in advertising campaigns to optimize reach and engagement. Managed ticketing system for seamless customer support and internal coordination, ensuring efficient processing, escalation, and resolution of issues. - SEO optimization, implementing best practices to enhance engine rankings. - Delivered exceptional customer support across various channels, promptly addressing inquiries, resolving issues, and ensuring utmost satisfaction. Conducted meticulous performance monitoring.

- Digital Strategy & Conduct keyword research, optimize website content and structure. Search Engine Marketing and Pay Per Click Advertising, manage campaigns on Google Ads and Bing Ads, including keywords research, ad copywriting and bid management. Proficient in analyzing sheets and pivot tables, leveraging datasets in sheets & SQL. - Monitor KPI's indicators, analyze campaign data, and generate regular reports to measure the effectiveness of efforts and identify opportunities for optimization.

- Customer Service Support. To host tournaments. - To analyze customer behavior for each voyage to improve customer satisfaction and revenue. - To prepare visualizations for presentations with stakeholders.

- To execute operations including profitable and finance forecast, plus increasing sales, monitoring the marketing strategy and overall business operations. - Coordinations with operators, local business managers, event’s organizers (at least for events per week) and report results to the Operations Manager. - To update the website, social media, brochures and advertising material, sales and trade marketing, printings and advertising for the casinos, restaurants and other business’ units.

- Develop and implement strategies across various platforms to engage and grow the community. - Produce compelling and relevant content, articles and multimedia materials. -Actively participating in discussions, responding to inquiries, and addressing concerns in a timely and professional manner. Event Coordination and Moderation. - Track key metrics and analyze data to measure the effectiveness of initiatives with broader company goals.

- To sell flight tickets, tours, bookings and private arrangements. Planning, developing and organizing tours. Coordinations via “Nuevo Mundo” and “Costa Mar” for international packages. - Customer support, describing places to passengers, greeting and escorting tourist’s groups and providing safety directions and advices, offering information to enjoy the social, cultural and historical highlights. - Familiarize with “Amadeus” software for traffic air and businesses association we were part of.

- Monitoring and analyzing the process of the academic programs, for the Faculty of Communication, Hospitality and Tourism. Developing academic programs and execute our strategies in the education market. - To coordinate the communication strategy for the internal public. - Analyzing scholarships campaigns and marketing monthly actions, results and reports. To empower reputation. Appointed. - To monitoring surveys and focus groups to analyze the student’s and personnel’s preferences.

- To plan and executive strategies and actions with 113 small / medium size casinos, 2 hotels, 6 restaurants,1 regional cloth’s brand, 1 foundation and other businesses and investments in South America. I had the responsibility of creating strategies focused on financial targets, gaining new customers and to develop fidelity and loyalty. - To analyze scenarios and future impact.

- Coordination with the General Manager, monitoring all details of marketing and administrative operations of the clinic. Making reports, analyzing operations, e-mails and appointments. Make bank deposits and mange budget for salaries, credits and taxes. - Managing diaries scheduling meeting and bookings. Arranging posts and deliveries. Monitoring the good reputation of the company by focus groups, surveys, and marketing activities.

- To write reports about official meetings and events with government authorities of the Ministry. Upload the information to the official website once it is approved. Create graphic pieces, institutional videos & magazines. - To coordinate and execute the communication strategy. - To assist in the organization of institutional events.

By Google

Specialization in Marketing and Advertising