Luis Llamoja

- Supported advertising campaigns across Spanish, English, and Portuguese markets, optimizing reach, engagement, and overall performance. Managed the ticketing system to ensure smooth customer support and efficient issue resolution. - Implemented SEO strategies to boost online visibility while delivering responsive multi-channel customer support and monitoring performance.

— Support digital marketing strategies across SEO, SEM, PPC, email marketing, social media, and content marketing. Assist in planning and optimizing campaigns to drive engagement and conversions. — Conduct keyword research, optimize website content, and manage PPC campaigns. Analyze data using spreadsheets and SQL to provide actionable insights. — Track KPIs, generate reports, and collaborate with teams to ensure smooth operations and support business growth.

- Customer Service Support. To organize tournaments, ensuring an engaging customer experience throughout each event. - To analyze customer behavior for each voyage to improve customer satisfaction and revenue. - To prepare visualizations for presentations with stakeholders.

— Supported senior leadership in driving business growth, overseeing sales performance, financial forecasts, and strategic marketing initiatives. — Coordinated with operators, local managers, and event organizers to ensure smooth execution and accurate reporting to the Operations Manager. — Directed the team responsible for digital presence, promotional materials, and trade marketing campaigns across all business units.

- Close interaction with the management board, to execute operations including profitable and finance forecast, plus increasing sales, monitoring the marketing strategy and overall business operations. - Coordinations with operators, local businesses managers, event’s organizers (at least four per week) and report results to the Operations Manager. - Responsible for the team in updating the website, social media, brochures and advertising for the casinos, restaurants and other business’ units.

- Management: Develop and implement strategies across various platforms to engage and grow the community. - Community Engagement: Foster relationships with community members by actively participating in discussions, responding to inquiries, and addressing concerns in a timely and professional manner. Event Coordination and Moderation. - Analytics: Track key metrics and analyze data to measure the effectiveness of initiatives with broader company goals.

— Sold flight tickets, tours, and travel packages, planning and coordinating international trips through “Nuevo Mundo” and “Costa Mar.” — Assisted passenger groups with guidance, safety instructions, and cultural insights to enhance their travel experience. — Supported administrative operations, organized transfers, and contributed to marketing initiatives including website updates and digital campaigns.

- Monitoring and analyzing the process of the academic programs, for the Faculty of Communication, Hospitality and Tourism. Developing academic programs and execute our strategies in the education market. - To coordinate the communication strategy for the internal public. - Analyzing scholarships campaigns and marketing monthly actions, results and reports. To empower reputation. - To participate in corporate meetings providing input and feedback to implement directives.

- To plan and executive strategies and actions with 113 small / medium size casinos, 2 hotels, 6 restaurants,1 regional cloth’s brand, 1 foundation and other businesses and investments in South America. I had the responsibility of creating strategies focused on financial targets, gaining new customers and to develop fidelity and loyalty. - To analyze scenarios and future impact.

- Constant coordination with the General Manager, monitoring all details of marketing and administrative operations of the clinic. Making reports, analyzing operations, e-mails and appointments. Make bank deposits and mange budget for salaries, credits and taxes. - Managing diaries scheduling meeting and bookings. Focus groups, surveys, and marketing activities, dealing with graphic design and creativity, institutional videos, updating the website and the social media strategy.

- To write reports about official meetings and events with government authorities of the Ministry. Upload the information to the official website once it is approved. Create graphic pieces, institutional videos & magazines. - To coordinate and execute the communication strategy. - To assist in the organization of institutional events.

By Google

Specialization in Marketing and Advertising