Dr. Luis Palma

- Increased the footprint of the complete reagent portfolio amongst current Aurora and Northern Lights users and also non-spectral users. - Managed the assigned territory to develop, nurture, or grow the complete reagent business. - Offered comprehensive pre-sales, post-sales, marketing, technical, and scientific support. - Offered extensive customer service - Liaised our technical sales and application representatives to customers in order to nurture leads and develop business.

- Mapped the complex diagnostic network of Germany. - Cold-calling to senior decision makers across hospitals and reference laboratories. - Designed client contacting strategies, questionnaires, and scripts. - Maintained an accurate database on the CRM system (Infor CRM). - Managed, improved, and expanded customer database and industry knowledge. - Performed market research and competitor analysis. - Worked as a stand-alone contributor for the clinical German speaking market.

- Ensure customer satisfaction through flexibility and responsiveness. - Manage a portfolio of rodents, reproductive sciences, laboratory services, and customized breeding. - International and remote-based team. - Demonstrated ability to plan, to organize and to present effectively. - Closed sales by targeting, contacting and working alongside customer´s needs. - Guided customers through the complex sales process (Consultative sales). - Prepared detail-oriented progress reports for management.

- Adaptation and reaction to stressful situations. - Demonstrated social competence with clients and co-workers. - Direct customer service and acquisition of new accounts. - Learning and understanding the legal responsibility of handling IVD-CE licenced products. - Supervised the needs of current account: university laboratories, research institution, CRO and medical praxis. - Alignment with a global and multicultural team. - Creation of detailed quotation for reagents and capital equipment.

- Executed the full day-to-day laboratory management, organisation and purchasing. - Overtook the nucleic acid handling and the mice genotyping. - Performed routine molecular biology experiments. - Coached and assisted scientists in their experimental procedures. - Provided technical training on laboratory machines to scientists and technicians.

Molecular and cellular biology Biochemistry, Molecular Oncology Ex-vitro Primary cell extraction and culture Cell culture

Biochemistry Lipidology Neuroimmunology Histology Yeast genetics

Microbiology Pathological microbiology Virology Chemistry Biochemistry.