Luiza Khazieva

Develop and refine prompts for a chatbot in the hospitality domain using prompt engineering techniques Collect, structure, and analyze contextual data to improve chatbot responses Design conversational flows and logic to enhance customer communication and user experience Tested, analysed and optimised chatbot responses to improve accuracy and usability Automate customer support processes and enable multilingual communication

Conducted laboratory testing of oilfield chemicals. Processed and analyzed test results in Excel (formulas, pivot tables, visualizations) to identify trends and compare reagent efficiency. Applied statistical analysis methods to validate experimental results and assess measurement reliability. Prepared structured analytical reports to support technical decision-making.

Analyzed and validated laboratory data; identified outliers and anomalies. Performed statistical analyses for method validation and process monitoring. Built and analyzed calibration curves in Excel (formulas, charts) for quantitative evaluation of laboratory data. Coordinated the laboratory team and ensured compliance with quality and regulatory requirements.

Data analysis using Python (pandas), SQL, and Google Sheets Development of interactive dashboards with Power BI and Tableau Business and CRM data analysis to identify optimization opportunities Development of data-driven recommendations and presentation of results