Lulzim Veliu

Designed, set up, and configured Linux CentOS servers and deployed a highly available FreeIPA setup with master-replica servers across four data centers for secure authentication and RBAC. Built a modular Terraform + Ansible solution for automated VM provisioning on Xen-Orchestra, enabling full infrastructure-as-code automation. As a Linux Administrator, optimized performance, security, and reliability, and deployed internal and external DNS as master/slave for scalability.

Provide technical support to clients for software issues. Deploy, configure, and maintain cloud services on AWS and Azure. Create and manage Azure tenants, licenses, and users, and handle Office365 setups. Manage AWS IAM users, permissions, and monitoring with CloudWatch and CloudTrail. Manage Linux dist, accounts, permissions, and LVM partitions, and improve system reliability. I specialize in hybrid cloud environments, combining on-premises Linux and Windows administration with Azure and AWS management

Administered RHEL/CentOS and Ubuntu servers, handling installation, upgrades, tuning, and troubleshooting for physical and virtual systems. Automated OS installs via Kickstart, managed backups, cron jobs, and logging. Configured users, networking, LVM, and firewalls (CSF/iptables). Managed DNS, email (Qmail), and hosting with WHM/cPanel.Deployed OwnCloud clusters with HAProxy and MySQL HA, and OKD (OpenShift) cluster for company infrastructure. configured VMware infrastructure, and worked with Veeam Backup.

Provided remote IT support for Velarch Project (Switzerland), managing Samba file servers, Apache web servers, and configuring a 3ds Max render farm on Linux Debian. Installed and configured software via Remote Desktop and TeamViewer. Managed hardware and software for Puzzle-Media (Kosovo), including LAN/WAN servers and printer setups. Installed and repaired computers at PolyClinic Terapija, configured webmail clients, and maintained local/LAN printers.

Led IT Helpdesk operations, ensuring service aligned with customer requirements. Supervised a team of 10, provided guidance, training, and managed support schedules. Delivered phone and email support to UNMIK staff, created and escalated tickets, and resolved technical issues. Monitored network links, antivirus updates, and system health. Performed diagnostics, documented incidents, maintained inventory, and issued regular performance and service reports.

Installed and configured computer hardware, software, networks, printers, and scanners. Monitored and maintained systems and network equipment. Provided first-line technical support via phone and email, managed Help Desk tickets, and escalated complex issues to higher tiers. Created and removed user accounts, repaired hardware, tested new technologies, and ensured timely issue resolution. Maintained accurate technical documentation and service catalogs.