Lut Sam Serena Wong

Maintained a Retrieval-Augmented Generation (RAG) tool to analyze failure modes in service reports. Enhanced and maintained Power BI dashboards for launched and pre-launched heat pump projects, providing live data visualization, performance benchmarking, and actionable insights for troubleshooting and reliability monitoring.

Simulated electricity demand of EV fleets across EU-27 countries using venco.py and analyzed charging patterns under both uncontrolled and controlled strategies. Evaluated grid flexibility potential and its impact on power system planning for 2021, 2030, and 2050, offering insights into sustainable energy transitions and grid management.

Handled after-sales service tickets for residential solar systems, resolving C&I and electrical issues in coordination with R&D headquarters in China. Ensured efficient troubleshooting and improved customer satisfaction through technical support and cross-cultural collaboration.

Reviewed and coordinated multidisciplinary teams to finalize Combined Services Drawings (CSD), Combined Builders Work Drawings (CBWD), and General Arrangement (GA) plans for the New Air Traffic Control Tower and Terminal 2 Concourse. Collaborated with quantity surveyors for cost estimations related to design amendments and additional works. Conducted on-site coordination with contractors, end-users, and stakeholders to ensure project alignment.

Developed MVAC designs for railway stations in compliance with standards such as the Building Energy Code (BEC) and BEAM Plus, aiming for Platinum certification. Prepared statutory submissions for the Fire Services Department, including Smoke Extraction System (SES) schematics, smoke zone layouts, and ventilation system designs to meet regulatory requirements.