MArta Abramek

obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing • invoicing • reconciliation and reporting that covers monthly verification of revenue data, providing corrections and clarifications to reported results • taking part in development and updating of procedures • monitoring and coordinating work of the team members

• people management, leading a team • quality check of tasks made by manager team • analysis and preparation of reports • taking part in development and updating of procedures • identification and solving the problems • cooperation with deputing units in Germany • customers file maintenance with high accurateness and promptness • implementation of card applications from German market • training, helping and motivation of the team members

• people management, leading a team • quality check of tasks made by manager team • analysis and preparation of reports • monitoring of tasks set in supported applications and systems, coordination of processing • taking part in development and updating of procedures • identification and solving the problems • chargeback service from the German market • taking control over the flow of documentation and funds between merchant, issuer and acquier • training, helping and motivation of the team members

• creating support documentation for financial institutions • monitoring, evaluating, investigating and responding to disputes received by various members • providing a high standard of professional service while maintaining or exceeding the established standards for chargeback productivity and quality • efficiently researching and presenting evidence to validate transactions • assisting with daily and monthly departmental reports • matching and sending retrieval requests copies

• contacting with customers, airports, law offices and insurance agencies • handling and responding to complaints received by German and English speaking customers • ensuring of the compensation payment • helping and solving various problems of customers

• active sales of products and services offered by various companies • networking and maintaining relationships with individual and business customers