MD ARIFUL ISLAM

• Support in the management and administration of IT hardware, software systems, IT networks, cloud, Docker, and virtualized systems • Support in the virtualization and containerization of IT systems • Provision of user support (e.g., in ZAMMAD) • Analysis of IT problems, isolation, and resolution of IT incidents and vulnerabilities • Maintenance & management of IT assets and IT domains • System monitoring using monitoring tools (e.g., Zabbix, Bitdefender) • Implementation of IT security concepts

Supported the IT team in the installation, configuration, and maintenance of workstation computers and servers. Performed regular Windows and firmware updates and assisted with the setup of new hardware. Managed user accounts and access rights, and handled troubleshooting in the Windows environment. Assisted with software deployment and backup management to ensure data security. Contributed to the configuration of network components and monitoring solutions.