Madeline Pantaleon
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Madeline Pantaleon
- 6 Monate, Nov. 2011 - Apr. 2012
Customer Care Specialist
Splendia Luxury and Character Hotels
Worked closely with customers to produce positive results and make bookings through phone calls, fax, emails. Team work. Resolved guest complaints. Consistently received positive feedback from guests on performance reviews. Consistently recognized by management for providing superior customer service.
- 4 Monate, Mai 2011 - Aug. 2011
Intern Online Marketing
MuchoViaje
Competition analysis, conversion rate, web analytics, marketing strategy, positioning in SEM and SEO, Google Adwords Campaigns.
- 1 Jahr und 9 Monate, Jan. 2009 - Sep. 2010
Groups Sales Manager for the Incoming Tourism Department
Turinter S.A
Price packages for groups (reservations for hotels, transfers, excursions, etc...) package creation with international promotion and assistance for special requests of the international market. Responsible for contracting with hotels. Consistently recognized by management for providing superior customer service. Collaborated with finance and operations department to ensure the delivery of efficient, high-quality service.
- 4 Monate, Sep. 2008 - Dez. 2008
Intern in administrative and operational departments
Renaissance Jaragua Hotel & Casino
Main areas: Events organization and sales.
Ausbildung von Madeline Pantaleon
- 9 Monate, Okt. 2010 - Juni 2011
Tourism and Hospitality.
Universidad Antonio de Nebrija
Master in Business and Tourism Markets
- 4 Jahre und 4 Monate, Sep. 2005 - Dez. 2009
Tourism and Hospitality
Universidad Iberoamericana
Bachelor´s Degree in Hospitality and Business Administration
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Deutsch
Grundlagen
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