Madison Mead

Screened and evaluated sourced candidates in Taleo (ATS) by analyzing responses, verifying references, and comparing qualifications to job requirements. Supported the recruitment team by maintaining the full cycle recruitment process for over 1,500 employees. Facilitated timely completion of the pre-employment process for up to 50 candidates at a time by ordering background checks, drug screening, job skills testing, I-9 processing, and hosting new hire onboarding sessions twice weekly.

Handled incoming customer requests for tax software used by more than 5,000 companies: from implementing the software to troubleshooting issues regarding data entry input. Maintained greater than 90% Customer Satisfaction (CSAT) from returned surveys. Mentored and trained new team members as a senior resource. Communicated with clients through phone, live chat, email, and Salesforce CRM.

Handled incoming customer requests for tax software used by more than 5,000 companies: from implementing the software to troubleshooting issues regarding data entry input. Maintained greater than 90% Customer Satisfaction (CSAT) from returned surveys. Mentored and trained new team members as a senior resource. Communicated with clients through phone, live chat, email, and Salesforce CRM.

Expedited outstanding service to 50+ patients weekly during all points of patient contact. Interpreted terms of medical insurance policies to determine coverage for all incoming patients. Completed all administrative tasks and marketing projects. Maintained 100% compliance with HIPAA and other industry-related laws and regulations. Evaluated and updated patient information in client tracking software with 100% accuracy and data integrity.

Graduated with Cum Laude Academic Honors.