Magda Puigcorbé

Managing, organizing und teaching the reservations team, guest attention and managing reservations (information, changes and cancelations) by telephone and e-mail, controlling of all online reservations, managing the availability, negotiating the prices according on our demand and Budget.

Individual reservations: Guest attention and managing reservations (information, changes and cancelations) by telephone and e-mail, controlling of all online reservations, managing the availability, negotiating the prices according on our demand and Budget. Group and events reservations: managing the rooms and meeting rooms requests, follow ups, contingent rooms, follow ups, negotiation and managing the contracts (rates, cancellation policies), site inspections.

Communication service between suppliers and exhibitors to get everything what the guest needs in the fair`s day, sales extra products or services and giving recommendations to the exhibitors, attention to the set-up and on-site.

Managing the table reservations, payments, guest attention, welcome and organise the guests on the tables.

Quotation, Site Inspections, follow up, negotiation about the conditions and cancellation policy with group bookings, doing their contracts, looking for potential guests, keeping good relationships with them, managing the convention sales (rooming lists, changings, payments...) and organization corporate and social events.

Check in, check out, guest attention by telephone and email, managing the ocupation, assign the rooms.

Managing orders, resolving all questions about everything that the guests need for the stand set-up, controlling the deadlines, Conference Call and meetings with the guests, doing budgets and contracts, contacting with suppliers, attention to the set-up and on-site.

Checking-in, checking-out, managing the ocupation, invoicing and payments, attention to the guests, advising and selling spa treatments, quotation, follow up and managing reservations (changings and cancelations by phone, directly and email), advisiment restaurants, leisure activities and touristic points information to the guests and managing their bookings about trips.

We worked practical real situations of different companies, specially comunication and personal managing situations.

English, German, French, international touristic attractions, geography, GDS (Amadeus and Sabre)

logistics, promotion to the point of sales, computer science, English, Marketing Plan