Mahmoud Qandeel

ServiceNow Developer: - Work as a Business Analyst, creating detailed stories and outlining problems that may the customer. - Develop integration scripts to build a stable system, also dedicate 30 percent work load to fix bugs (regardless the what level is the bug). - Analyze and optimize all requirements to develop the required tools. - Set the standards and processes for the tools and systems for Development. Highlighted skills: Agile development, ServiceNow, integration scripts and JS development.

- Providing back-end support to clients and colleagues in other departments using GoLang, SQL, and NodeJS - Providing software application support under the supervision of senior engineers - Consulting with the software development team, internal users, and clients to improve application performance - Documenting processes, monitoring application performance metrics, and visualizing these metrics with Jira Highlighted skills related to this job: Golang, NodeJS, SQL, React, Redux, UI frameworks, and Jira

• Guide students Frontend and NodeJS/Express development and career in-depth. • Discuss Nanodegree content in an engaging and digestible format. • Track classroom progress, and project completion among students. • Provide support to the students through the community channels. • Prepare lectures for each session according to the curriculum. • Keep students accountable for making progress through the week. • Organize community-building events and guest speakers.

- Evaluated and prioritized customer support cases - Acted as the primary liaison between the company and customers - Communicated and solved customers' problems via phone, email, live chat, and face-to-face meetings - Acted as a consultant and offers solutions for customers' problems - Provided bills for services - Tracked and managed work record - Prepared accurate and timely reports Highlighted skills related to this job: JavaScript, EcmaScript, SQL, JQL(Jira Query Language), Jira and Cervello platform