Mahnoor Danish

Collect and input customer orders to a strict timetable Ensure all customer orders are input accurately and correctly Responsible for stock management Attend customer meetings to take feedback Liaise with suppliers regarding delivery Keeping the databases up to date Make sure the teams KPI's are achieved Ad-hoc administrative duties for the department

Manage large amounts of incoming phone calls Identify and assess customers’ needs to achieve satisfaction Acknowledging and resolving customer complaints Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Processing orders, forms, applications, and requests Keep records of customer interactions, process customer accounts and file documents