Małgorzata Czop

• UX Research • Assisted with UI Design • Provided thorough support and problem resolution for customers • Developed and maintained relationships with potential clients

• UX Research • Collected and analyzed user behavior and motivations through user interviews • Assisted with rebuilding company website design • Developed and maintained relationships with potential clients • Planned and coordinated training for customers • Conceptualized and implemented the communication strategy • Managed all Social Media channels • Created email campaigns • Kept customers informed of new offers and updates • Provided thorough support and problem resolution for customers

• Prepared marketing campaigns • Managed the process of searching potential customers of CallPage throughout Europe e-commerce market • Segmentation of gained leads and preparing them for Sales Team • Prepared cold mailing campaigns using WoodPecker • Analyzed and reported research results to management on a weekly basis

• Built and maintained relationships with district administrators to support client success • Coordinated and delivering on-site and online professional development workshops

• Organized events • Provided information about Gallery

• Supported audiologist during testing by providing comfort, direction and assistance to patient, helping them remain to remain focused on listening as directed by audiologist. • Supported the Hearing Aid Dispensary by contacting patients to advise repairs are complete, organizing dispensary, repair and office supplies and tracking inventory of sales

• Arranged for meetings with clients by calling or emailing them • Ensured that every detail is coordinated at the day of the wedding • Managed all Social Media channels

• Registered guests, greeted every visitor, logged requests and issued rooms keys • Handled the incoming mail and messages of customers • Provided information about hotel services and facilities to customers • Kept the hotel store in presentable condition for a trading • Managed all Social Media channel

• Organized events • Provided information about Gallery

• Organized events • Provided information about Museum

• Worked with individual walk-in clients to analyze tax documents • Informed clients of tax options • Composed tax database system for easy checking • Scanned and copied documents

• Organized events