Malgorzata Gajdziewska

-testing BIG-IP ASM and AVR modules -creating test plans -reproducing real- life scenarios and network vulnerabilities, including attacks such as: DoS, SQL injection, cookie tampering etc. -performing L7 tests using HTTP tools such as: jmeter, curl, netcat, Fieddler -automating tests and processes with bash and FIT -using knowledge of REST, Perforce, Jenkins, JSON etc. -monitoring Linux resources and network features -analyzing code in Python and Perl

-resolving advanced technical issues received from Technical Support Engineers -supporting of Backup Exec software and Backup Exec Appliance products -troubleshooting backup problems in Windows and Linux environments, such as: Exchange2003/2007/2010/2013/DAG, SQL 2008/2012, Oracle 10g/11g/12c, Share Point 2008/2013, Active Directory, Deduplication, SUSE, RedHat, Debian and in virtual environments (VMware, Hyper- V) -resolving issues with storage hardware: tape libraries, RDX, SAN, NAS

-Providing multilingual high quality telephone support for backup software -Resolving technical issues with customers over the phone or remote connection to the server with the use of in-depth knowledge of Active Directory, domains, Windows Registry, Windows workstation and server, user profiles, security and server-based software -Supporting backup configuration of databases, MS Exchange, SharePoint, Vmware ESX, Hyper V, clusters, local and remote Windows and Linux servers

- Rendering PCI (Payment Card Industry) standards in various languages - Providing secure network solutions - Successful implementation of customer service portal in an international business environment

- Design, implementation and maintenance of IT network systems - Training users on various IT systems and products - Computerization of business procedures

- Preparing implementation of room occupancy management system - Data analysis - Planning software interface requirements

- Implementation of IT knowledge with the organization - Personal advice service for international students - Translations (English, German, Polish)

- Shore-excursion and ground handling for cruise ships- international customer service (in English and German) - Disposition and handling of cruise passengers transfer - Performance of check-in formalities in international environment

- Higher education advising for children with migration background - Running career workshops for adolescents

- Database administration - Internet applications implementation - Marketing strategy development