Małgorzata Lewandowska-Grimm

Responsibilities from previous role, additionally: • ITIL Expert in transition project • Onsite meetings with client, creating and maintaining a good working relationship • Cooperation with project managers • Supporting project manager in planning transition, providing directions with action plan, planning all onsite activities • Understanding and documenting local process to be migrated • Ensuring smooth transition of process knowledge / ITIL processes, providing training for technical teams

• Managing relationship with customer • Responsibility for service delivered to customer according to contract • Responsibility for compliance of SLAs • Driving resolution of customer escalated problems • Managing Incident, Problem and Change mgmt • Managing Major Incidents • Interlock with Projects with decommission elements and manage decommissions • Leadership of customer teams from different locations • Escalation authority concerning prioritization • First escalation point for the customer

Responsibilities from previous role, additionally: •Responsibility for the complex cases, escalations and theirs analysis (to find educational values) •Clarifying process gaps •Identifying and implementing proactively process improvements •Primary point of process contact •Validating process documentation changes and functional training program •Developing process improvement ideas •Building and sharing knowledge across functions •Collaborating with other internal/regional SMEs across functions

• Managing effective workforce administration, employee lifecycle and exit administration • Ensuring accurate data input, update and maintaining all HR related data via HR System in a timely manner (in accordance with the procedures and regulations for the country) • Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs • Identifying areas to improve communication and efficiency of operations and implementing changes

Translation

Linguistics